Financial Center Leader: Client Experience & Growth

Bank of America; Newton (MA); On-site; USD 77,000 - 109,000; Full time

Benefits offered by this job

Discretionary incentive

Benefits eligible

Job summary

Bank of America in Newton, MA seeks a manager to lead a financial center and its team, fostering a client-centric culture and robust risk discipline while delivering operational excellence.

You will develop talent, coach staff, manage client flow, and execute market initiatives, aligning daily work with business goals and performance metrics. This is a full-time role in-office with a 1st shift and 40 hours per week.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team.
• Strong work ethic with a results focus and client-centric mindset.
• Able to build relationships and collaborate effectively across teams.
• Demonstrates commitment to compliant and ethical banking practices.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiative prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED

Job description

Bank of America in Newton, MA seeks a manager to lead a financial center and its team, fostering a client-centric culture and robust risk discipline while delivering operational excellence.

You will develop talent, coach staff, manage client flow, and execute market initiatives, aligning daily work with business goals and performance metrics. This is a full-time role in-office with a 1st shift and 40 hours per week.