Financial Center Leader: Drive Client Experience & Growth

Bank of America; Boston (MA); On-site; USD 77,000 - 109,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America in Boston is seeking a seasoned financial center manager to lead daily operations, develop talent, and foster a client-centric culture that aligns with our responsible growth framework.

You will drive operational excellence, coach associates, and embed risk management and compliance into daily routines while delivering a world-class experience to customers and communities. This role also requires flexibility to work across center locations and occasional weekends.

Qualifications

• Minimum of one year of leadership experience in coaching or managing a team.
• Experience in financial services with client interaction.
• Bilingual skills.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, routing and retention.
• Drives operational excellence and a world-class client experience.

Skills

Leadership

People Management

Coaching

Customer Focus

Risk Management

Problem Solving

Time Management

Communication

Education

High School Diploma

Job description

Bank of America in Boston is seeking a seasoned financial center manager to lead daily operations, develop talent, and foster a client-centric culture that aligns with our responsible growth framework.

You will drive operational excellence, coach associates, and embed risk management and compliance into daily routines while delivering a world-class experience to customers and communities. This role also requires flexibility to work across center locations and occasional weekends.