Financial Center Leader: Client Experience & Growth

Bank of America; Washington; On-site; USD 74,000 - 107,000; Full time

Benefits offered by this job

Annual discretionary bonus

Benefits eligible

Job summary

Bank of America is seeking a Manager to oversee a financial center and its colleagues, fostering a client-centric culture and operational excellence. The role acts as a business owner, aligns staffing with goals, and drives risk-aware performance in the center.

The position requires leadership experience, willingness to work 1st shift in Washington, DC area, and delivering world-class client experiences. Competitive pay and benefits are offered, with discretionary incentive eligibility.

Qualifications

• 1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
• Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Applies strong critical thinking and problem-solving skills to meet clients’ needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
• Can interpret performance results, find opportunities to drive success and hold others accountable to results
• Can be flexible to work weekends and/or extended hours as needed

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Manager to oversee a financial center and its colleagues, fostering a client-centric culture and operational excellence. The role acts as a business owner, aligns staffing with goals, and drives risk-aware performance in the center.

The position requires leadership experience, willingness to work 1st shift in Washington, DC area, and delivering world-class client experiences. Competitive pay and benefits are offered, with discretionary incentive eligibility.