Client-Focused Financial Center Manager

Bank of America; Needham (MA); On-site; USD 77,000 - 109,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America in Needham, MA is seeking a capable Manager to lead a financial center and its team. The role emphasizes owning the business, fostering a client-centric culture, and building risk-aware operations to help clients reach their financial goals.

The position requires coaching and leadership skills, with a focus on talent development, process discipline, and delivering strong client experiences. Weekend/extended hours may be required and the pay range is posted in the job description.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
• Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Applies strong critical thinking and problem-solving skills to meet clients’ needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Can manage complexity, prioritizes tasks, delegates and executes in a fast-paced environment
• Can interpret performance results, find opportunities to drive success and hold others accountable to results
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Skills

Coaching

Customer Service Management

Customer Focus

Performance Management

Talent Development

Business Operations

Recruiting

Result Orientation

Leadership

Prioritization

Problem Solving

Inclusive Leadership

Education

High School Diploma / GED

Job description

Bank of America in Needham, MA is seeking a capable Manager to lead a financial center and its team. The role emphasizes owning the business, fostering a client-centric culture, and building risk-aware operations to help clients reach their financial goals.

The position requires coaching and leadership skills, with a focus on talent development, process discipline, and delivering strong client experiences. Weekend/extended hours may be required and the pay range is posted in the job description.