Client-Centric Financial Center Leader

Bank of America; Fishers (IN); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Bank of America seeks a motivated leader to manage a financial center and its staff, promoting client-centric service and a strong risk culture. You’ll own operations, coach teammates, and drive market initiatives with focus on exceptional client experiences and cohesive performance.

You will lead talent, maintain compliant processes, and ensure effective execution across daily activities while working a 1st shift schedule with a 40-hour week.

Formación

• Experience coaching and developing a work team.
• Ability to drive client-centric and risk-aware culture.
• Strong relationship building and collaboration with colleagues.
• Proven track record delivering results and managing operations.
• Willingness to work weekends or extended hours as needed.

Responsabilidades

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Conocimientos

Coaching

Customer Service Management

Customer Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Educación

High School Diploma / GED / Secondary School or equivalent

Descripción del empleo

Bank of America seeks a motivated leader to manage a financial center and its staff, promoting client-centric service and a strong risk culture. You’ll own operations, coach teammates, and drive market initiatives with focus on exceptional client experiences and cohesive performance.

You will lead talent, maintain compliant processes, and ensure effective execution across daily activities while working a 1st shift schedule with a 40-hour week.