Financial Center Leader: Client Experience & Growth

Bank of America; Andover (MN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Bank of America Minnesota is seeking a Financial Center Manager to lead daily operations, grow a client-centric culture, and drive performance. You will recruit, coach and develop staff, manage performance, and ensure risk and compliance standards across the center.

The role emphasizes inclusive leadership, clear communication, and translating strategy into action while delivering an exceptional client experience in a fast-paced banking environment.

Qualifications

• Leadership experience demonstrated through coaching, training or motivating a work team.
• Self-starter with strong work ethic and results focus.
• Ability to collaborate and build relationships to get things done.

Responsibilities

• Oversee financial center operations and employees on a day-to-day basis.
• Foster client-centric and risk-aware culture within the center.
• Develop talent through proactive sourcing and coaching of staff.
• Drive client traffic management and retention through effective leadership.
• Manage business results via formal routines and coaching.
• Create a world-class client experience environment.
• Execute market-level initiatives prescribed by market leaders.
• Lead operational excellence through team engagement with business strategy.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America Minnesota is seeking a Financial Center Manager to lead daily operations, grow a client-centric culture, and drive performance. You will recruit, coach and develop staff, manage performance, and ensure risk and compliance standards across the center.

The role emphasizes inclusive leadership, clear communication, and translating strategy into action while delivering an exceptional client experience in a fast-paced banking environment.