Financial Center Leader & Client Experience Champion

Bank of America; United States; On-site; USD 65,000 - 110,000; Full time

Job summary

Bank of America is seeking a capable Manager to oversee a financial center and its staff. The role acts as a business owner, cultivating a client-centric culture while upholding risk controls.

Responsibilities include talent development, coaching, and driving performance through established routines and leadership commitments. The position emphasizes ownership, collaboration, and delivering superior client experiences, with flexibility based on business needs and in-office expectations.

Qualifications

• Minimum of one year of leadership experience with coaching, training, or motivating a team.
• Strong client-focused mindset with the ability to build relationships.
• Ability to learn new information and adapt to technology platforms.

Responsibilities

• Develops talent and proactively sources candidates.
• Manages client traffic, routes clients, and fosters client retention.
• Drives operational excellence through management routines and coaching.
• Ensures a world-class client experience environment.
• Executes market-level initiatives and aligns with business strategy.

Skills

Leadership

Coaching

Customer Service

Communication

Problem Solving

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a capable Manager to oversee a financial center and its staff. The role acts as a business owner, cultivating a client-centric culture while upholding risk controls.

Responsibilities include talent development, coaching, and driving performance through established routines and leadership commitments. The position emphasizes ownership, collaboration, and delivering superior client experiences, with flexibility based on business needs and in-office expectations.