Financial Center Leader: Client Experience & Growth

Bank of America; Missouri; On-site; USD 85,000 - 110,000; Full time

Job summary

Bank of America is actively seeking a dynamic leader to manage a financial center, drive client-centric success and uphold risk controls. You will mentor staff, optimize client flow, and coach teams toward exceptional service and performance. The role emphasizes collaboration, inclusion, and accountability to meet financial goals.

The position supports an in-office culture with flexibility based on role needs and business priorities; travel to neighboring centers may be required.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training or motivating a work team.
• Enthusiastic, motivated self-starter with a strong work ethic and focus on results for clients.
• Collaborates effectively to build relationships and deliver client outcomes.
• Ability to learn and adapt to new information and technology platforms.
• Follows processes and guidelines to uphold laws and regulations; can manage time and tasks in a fast-paced environment.
• Willingness to work weekends and extended hours as needed, within reasonable commuting distance.

Responsibilities

• Develops talent through proactive sourcing of candidates and coaching.
• Manages client traffic and routes clients to optimize retention.
• Drives business results via formal management routines and coaching.
• Creates a world-class client experience environment.
• Drives operational excellence by engaging employees on strategy.
• Manages organizational priorities and ensures effective execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Bilingual

Education

High School Diploma / GED

Job description

Bank of America is actively seeking a dynamic leader to manage a financial center, drive client-centric success and uphold risk controls. You will mentor staff, optimize client flow, and coach teams toward exceptional service and performance. The role emphasizes collaboration, inclusion, and accountability to meet financial goals.

The position supports an in-office culture with flexibility based on role needs and business priorities; travel to neighboring centers may be required.