Financial Center Leader - Client Experience & Growth

Bank of America; Hillsdale (NJ); On-site; USD 77,000 - 109,000; Full time

Benefits offered by this job

Annual discretionary bonus

Industry-leading benefits

Paid time off

Job summary

Bank of America is seeking a Manager to lead a financial center, drive client-centric service, and foster a high-performance team. The role emphasizes talent development, coaching, and accountable leadership.

You will manage client flow, ensure operational excellence, and execute market initiatives while maintaining strict adherence to regulatory standards. The position requires a strong leader who can recruit, train and motivate staff, build effective relationships with clients, and deliver

Qualifications

• Leadership experience demonstrated through coaching, training and/or motivating a work team.
• Strong client-centric mindset with a solutions-focused approach.
• Ability to learn and adapt to new information and technology platforms.
• Willingness to work weekends or extended hours as needed.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and routing clients to appropriate teams.
• Manages business results through formal routines and coaching.
• Creates a world-class client experience environment.
• Drives operational excellence by aligning employees with business strategy.
• Leads and executes on market-level initiatives.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Manager to lead a financial center, drive client-centric service, and foster a high-performance team. The role emphasizes talent development, coaching, and accountable leadership.

You will manage client flow, ensure operational excellence, and execute market initiatives while maintaining strict adherence to regulatory standards. The position requires a strong leader who can recruit, train and motivate staff, build effective relationships with clients, and deliver