Financial Aid Operations & Technology Lead

The California State University; California, Northern (MO, KY); Hybrid; USD 95,000 - 108,000; Full time

Job summary

The California State University seeks an Associate Director of Financial Aid Operations and Technology to lead technology-enabled services in student financial aid administration. You will oversee operations, customer service initiatives, regulatory updates, and automated processes while guiding bothOperations Team members and technical staff.

Key responsibilities include managing electronic data transfers, reporting for federal/state programs, and ensuring FERPA compliance.

Qualifications

• Bachelor’s degree required.
• Five+ years of progressively responsible management experience in financial aid administration.
• Three years of direct supervisory experience.
• Two years of hands-on experience overseeing the technical administration of a system.

Responsibilities

• Provide leadership for technology-supported financial aid services implementation and administration.
• Represent the campus at CSU Financial Aid Module meetings and CMS discussions.
• Manage electronic processes and data transfers with EDConnect, CSAC, ED, and COD.
• Oversee technical processing and reporting for federal, state, and institutional aid programs.
• Develop and implement office-wide technical goals, policies, and procedures.
• Coordinate student messaging with Enrollment Services and manage financial aid communications.

Skills

Leadership

PeopleSoft knowledge

FERPA compliance

Data analysis

Communication

Technology strategy

Education

Bachelor’s degree in a relevant field

Master's Degree in business administration or related field

Tools

PeopleSoft Financial Aid

EDConnect

Common Origination and Disbursement (COD)

Imaging/workflow systems

Job description

The California State University seeks an Associate Director of Financial Aid Operations and Technology to lead technology-enabled services in student financial aid administration. You will oversee operations, customer service initiatives, regulatory updates, and automated processes while guiding bothOperations Team members and technical staff.

Key responsibilities include managing electronic data transfers, reporting for federal/state programs, and ensuring FERPA compliance.