Lead Financial Aid Operations & Technology

Opt For Healthy Living; California, Northern (MO, KY); Hybrid; USD 103,000 - 116,000; Full time

Job summary

San José State University is seeking an Associate Director of Financial Aid Operations and Technology to lead technology-supported financial aid services and oversee operations, customer service initiatives, and regulatory updates.

The role provides leadership to Operations Team and staff, develops policies and procedures, and ensures FERPA compliance while coordinating data transfers and reporting across campus.

Qualifications

• Bachelor’s degree in a relevant field.
• Five (5) or more progressively responsible management experience in financial aid administration.
• Three (3) years of direct supervisory experience.
• Two (2) years of hands-on experience overseeing the technical administration of a system.
• Preferred: Master’s degree or equivalent management experience in higher education.
• Experience with PeopleSoft and administrative software systems.

Responsibilities

• Provide leadership for the implementation and administration of technology-supported financial aid services.
• Participate in the CMS Instance Management Team and represent the campus at CSU Financial Aid Module meetings.
• Manage electronic processes and data transfers involving EDConnect, the California Student Aid Commission, Department of Education, and COD.
• Oversee technical processing and reporting for federal, state, and institutional financial aid programs.
• Develop and implement office-wide technical goals, policies, processing protocols, and procedures.
• Manage financial aid communications throughout the application cycle and coordinate student messaging with Enrollment Services.
• Serve as security administrator for the PeopleSoft financial aid module and ensure FERPA compliance.
• Create reports and provide detailed financial aid data to Student Affairs and other campus stakeholders.
• Coordinate and troubleshoot imaging and workflow systems and support continuous process improvement.

Skills

Management experience

Supervisory experience

Technical leadership

Communication

Process improvement

Data reporting

FERPA compliance

Policy development

Education

Bachelor's degree in a relevant field

Master's degree in business administration or related field

Tools

PeopleSoft

Job description

San José State University is seeking an Associate Director of Financial Aid Operations and Technology to lead technology-supported financial aid services and oversee operations, customer service initiatives, and regulatory updates.

The role provides leadership to Operations Team and staff, develops policies and procedures, and ensures FERPA compliance while coordinating data transfers and reporting across campus.