Financial Aid Operations Specialist

The California State University; San Jose (CA); On-site; USD 45,164 - 65,799; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

The California State University seeks a Financial Aid Operations Coordinator in San Jose to enhance student financial aid services. This role involves exceptional customer service, coordinating document management, and supporting financial literacy initiatives.

The ideal candidate should possess two years of relevant office experience and a high school diploma. Responsibilities include managing aid applications, collaborating with teams for efficient workflow, and maintaining student records. A competitive salary and comprehensive benefits are offered.

Qualifications

• Two years of related office work experience or a combination of education and experience.
• Knowledge of federal and state Financial Aid programs including grants and loans.
• Ability to maintain confidentiality and handle sensitive communications.

Responsibilities

• Provide customer service to students and families through various channels.
• Coordinate financial aid document management and verification.
• Support financial literacy initiatives and workshops.

Skills

Customer service

Communication skills

Document management

Business math

Interpersonal skills

Education

High school program or equivalent

Tools

Microsoft Office

Database management software

Job description

The California State University seeks a Financial Aid Operations Coordinator in San Jose to enhance student financial aid services. This role involves exceptional customer service, coordinating document management, and supporting financial literacy initiatives.

The ideal candidate should possess two years of relevant office experience and a high school diploma. Responsibilities include managing aid applications, collaborating with teams for efficient workflow, and maintaining student records. A competitive salary and comprehensive benefits are offered.