Associate Director, Financial Aid Operations & Technology

The California State University; San Jose (CA); On-site; USD 95,000 - 108,000; Full time

Job summary

San José State University seeks an Associate Director of Financial Aid Operations and Technology to lead technology-enabled financial aid services and ensure compliant, efficient operations across the office and related systems.

The role oversees systems, reporting, and process improvements, guiding both Operations Team members and technical staff while shaping policies and communications during the aid lifecycle.

Qualifications

• Bachelor's degree in a relevant field is required.
• 5+ years of progressively responsible management experience in financial aid administration.
• 3 years of direct supervisory experience.
• 2 years of hands-on experience overseeing the technical administration of a system.

Responsibilities

• Provide leadership for technology-supported financial aid services.
• Represent CSU Financial Aid Module meetings.
• Manage electronic processes and data transfers (EDConnect, COD, etc.).
• Oversee technical processing and reporting for federal, state, and institutional aid programs.
• Develop and implement office-wide technical goals, policies, and procedures.
• Coordinate student messaging with Enrollment Services.

Skills

Leadership

Financial aid

Data analysis

FERPA compliance

Policy development

Education

Bachelor's degree in a relevant field

Tools

PeopleSoft

EDConnect

COD

Job description

San José State University seeks an Associate Director of Financial Aid Operations and Technology to lead technology-enabled financial aid services and ensure compliant, efficient operations across the office and related systems.

The role oversees systems, reporting, and process improvements, guiding both Operations Team members and technical staff while shaping policies and communications during the aid lifecycle.