Associate Director, Financial Aid Operations & Technology

San Jose State University; San Jose (CA); On-site; USD 95,000 - 108,000; Full time

Job summary

San Jose State University’s Financial Aid and Scholarship Office is seeking an Associate Director of Financial Aid Operations and Technology to lead technology-supported services for administering student financial aid programs. This role oversees operations, customer service initiatives, regulatory updates, and automated processes, and provides guidance to both operations and technical staff.

The successful candidate will develop policies, training, and communications, ensure FERPA compliance,

Qualifications

• Bachelor's degree in a relevant field.
• 5+ years of progressive management experience in financial aid administration.
• 3+ years of direct supervisory experience.
• 2+ years overseeing technical administration of a system.

Responsibilities

• Provide leadership for technology-supported financial aid services.
• Manage electronic processes and data transfers with EDConnect, California Student Aid Commission, Department of Education, and COD.
• Oversee technical processing and reporting for federal, state, and institutional financial aid programs.
• Develop and implement office-wide technical goals, policies, processing protocols, and procedures.
• Manage financial aid communications throughout the application cycle and coordinate student messaging with Enrollment Services.
• Serve as security administrator for the PeopleSoft financial aid module and ensure appropriate system access and FERPA compliance.

Skills

Communication skills

Emerging technologies

PeopleSoft

Supervisory experience

Regulatory compliance

Data analysis

Education

Bachelor's degree in relevant field

Master's Degree in Business Administration

Tools

PeopleSoft

Job description

San Jose State University’s Financial Aid and Scholarship Office is seeking an Associate Director of Financial Aid Operations and Technology to lead technology-supported services for administering student financial aid programs. This role oversees operations, customer service initiatives, regulatory updates, and automated processes, and provides guidance to both operations and technical staff.

The successful candidate will develop policies, training, and communications, ensure FERPA compliance,