Lead, Financial Aid Operations & Technology

San José State University; San Jose (CA); On-site; USD 103,000 - 116,000; Full time

Benefits offered by this job

Benefits package

Job summary

San José State University seeks an Associate Director of Financial Aid Operations and Technology to lead technology-enabled financial aid services and oversee operations, customer service initiatives, and regulatory updates. The role directs the Operations Team and technical staff, shaping policies, procedures, training, and communications across the office.

The position requires strategic leadership for automation, data-driven decision making, and compliance with FERPA and campus security

Qualifications

• Bachelor’s degree in a relevant field.
• Five (5)+ years of progressively responsible management experience in financial aid administration.
• Three (3) years of direct supervisory experience.
• Two (2) years of hands-on experience overseeing the technical administration of a system.

Responsibilities

• Provide leadership for the implementation and administration of technology-supported financial aid services.
• Participate in the CMS Instance Management Team and CSU Financial Aid Module meetings.
• Manage electronic processes and data transfers involving EDConnect, CSAC, Department of Education, and COD.
• Oversee technical processing and reporting for federal, state, and institutional financial aid programs.
• Develop and implement office-wide technical goals, policies, processing protocols, and procedures.
• Manage financial aid communications throughout the application cycle and coordinate student messaging with Enrollment Services.
• Serve as security administrator for the PeopleSoft financial aid module and ensure FERPA compliance.
• Create reports and provide detailed financial aid data to campus stakeholders.
• Coordinate and troubleshoot imaging and workflow systems and support process improvement

Skills

Leadership

Communication

Regulatory compliance

FERPA knowledge

Education

Bachelor's degree in a relevant field

Master's degree in business administration or related field

Tools

PeopleSoft

EDConnect

COD (Common Origination and Disbursement)

Job description

San José State University seeks an Associate Director of Financial Aid Operations and Technology to lead technology-enabled financial aid services and oversee operations, customer service initiatives, and regulatory updates. The role directs the Operations Team and technical staff, shaping policies, procedures, training, and communications across the office.

The position requires strategic leadership for automation, data-driven decision making, and compliance with FERPA and campus security