Director, Financial Aid Operations & Technology

The Community College of Baltimore County; Dundalk (MD); On-site; USD 120,000 - 160,000; Full time

Job summary

The Community College of Baltimore County seeks a Director of Financial Aid Operations & Technology to oversee the technology platforms supporting federal, state, and institutional financial aid processing. You will manage Banner configurations, data reporting, and system integrations to ensure efficient operations.

Ideal candidates bring a Bachelor's with 7+ years in Financial Aid or a Master’s with 5+ years, plus 3+ years of supervisory experience, and strong data analytics capabilities.

Qualifications

• Bachelor’s degree required with seven years of relevant full-time experience in Financial Aid or a Master’s with five years of similar experience.
• Experience with financial aid systems, enterprise applications, and data analytics.
• Three years of supervisory experience required.

Responsibilities

• Oversee day‑to‑day operations of the Financial Aid Operations & Technology function.
• Provide leadership and supervision for the division.
• Develop and implement goals in coordination with senior leadership.
• Plan, coordinate, and implement projects and initiatives.
• Supervise staff and provide performance evaluations.
• Prepare and analyze reports for compliance and governance.
• Coordinate between departments, vendors, and external partners.
• Manage operating budget for the division.

Skills

Leadership

Data analytics

SQL queries

Education

Bachelor's degree

Master's degree

Tools

Banner

NextGen

COD

CPS

SAIG

EdConnect

EdExpress

NSLDS

Elm Online Services

Job description

Director, Financial Aid Operations & Technology

The purpose of this position is to provide technical oversight and support to the Financial Aid office as it relates to the student information system and software products utilized in the delivery of federal, state, and institutional financial aid. This position is responsible for the configuration, operation, and maintenance of the technology platforms used to capture, store, and process information used in the administration of financial aid.

Bachelor’s degree with seven (7) years of relevant full-time experience in Financial Aid, with a focus on financial aid systems, enterprise applications, and data analytics, or a Master’s degree with five (5) years of similar experience is required. A Master’s degree is preferred. Three (3) years of supervisory experience required.

Class Specific Essential Duties:

• Assist the Senior Director of Financial Aid to manage the overall day-to-day operations of the assigned function.
• Provide leadership and supervision of assigned college division or function.
• Develop and implement goals and objectives in coordination with senior leadership.
• Plan, coordinate, and implement projects, programs, and/or initiatives.
• Supervise, advise, and evaluate assigned staff, as required.
• Prepare, analyze, and provide reports, as requested.
• Serve as a liaison between college departments, vendors, government agencies, and/or other external organizations.
• Manage operating budget for assigned division or function, as required.

Position Specific Essential Duties:

• Work with staff in Admissions, Registrar’s office, Student Accounts, IT, etc. to ensure that the college’s system of record (Banner) is properly configured to capture and report financial aid data, and that the functionality of the system is optimized to support efficient, robust operations.
• Ensure that the external and auxiliary systems used for the administration of financial aid are properly set up and utilized effectively in daily operations (e.g., NextGen, COD, CPS, SAIG, TD Client, EdConnect, EdExpress, NSLDS and ELM online services).
• Work with internal and external college partners (IT, NextGen, etc.) to ensure the college’s reporting platforms are properly configured to report financial aid data.
• Set up and support the routine import of data into the technology platforms.
• Develop SQL queries, reports, and automated solutions to support senior-level compliance monitoring, data governance, and process improvement initiatives that ensure compliance with federal, state, and institutional regulations governing financial aid processes.
• Ensure the accurate and efficient flow of information between systems, leveraging expertise from IT partners to optimize the integration of all technology and data platforms.
• Assist the senior leadership of Financial Aid with data and systems audits to ensure the integrity of information.
• Manage a risk-based quality control program that provides continuous monitoring of the college’s financial aid systems to ensure compliance with regulatory compliance procedures, including transaction testing, reporting, deficiency tracking, and remediation.
• Serve as a point of contact for troubleshooting technology and operational issues which hinder the flow of applicants through the financial aid process.
• Provide leadership and supervision of Financial Aid Operation & Technology staff.