Financial Aid Officer

AppleOne Employment Services; Bayamón (PR); On-site; USD 15,000 - 21,000; Full time

Job summary

AppleOne Employment Services is seeking a Financial Aid Officer in Bayamon, Puerto Rico. The role supports students, maintains compliance, and contributes to the Financial Aid Office.

It offers a collaborative, service-driven environment with leadership support and meaningful work impacting students’ educational goals. Responsibilities include advising on financial aid, assisting with FAFSA submissions, reviewing documents for accuracy and compliance, and processing awards based on need.

Qualifications

• Associate degree required in Business Administration, Accounting, Finance, or related field.
• 1–2 years of relevant experience preferred for this role.
• Customer service experience is required.
• Proficiency with Microsoft Office and Microsoft Teams.
• Strong attention to detail and accurate documentation.
• Ability to meet goals, deadlines, and maintain productivity.
• Strong communication skills and a student-focused approach.
• Commitment to compliance, confidentiality, and regulatory accuracy.

Responsibilities

• Advise students on available financial aid programs, eligibility, and required documents.
• Assist students with FAFSA and related financial aid forms online.
• Receive, review, and organize student documents for compliance.
• Help determine eligibility and process awards based on needs analyses and regulations.
• Maintain timely communication with students and staff on documentation and eligibility.
• Support productivity goals and deadlines within the Financial Aid Office.

Skills

Customer service

Attention to detail

Deadline management

Communication

Regulatory compliance

Education

Associate degree in Business Administration, Accounting, Finance, or related field

Tools

Microsoft Office

Microsoft Teams

Job description

Job Summary

The Financial Aid Officer plays an important role in supporting students, maintaining compliance, and contributing to the success of the Financial Aid Office. This opportunity offers a collaborative, service-driven environment with supportive leadership, clear expectations, and meaningful work that directly impacts students and their educational goals.

Key Responsibilities

• Advise students on available financial aid programs, eligibility requirements, application procedures, and required documentation.
• Assist students with completing and submitting the FAFSA and related financial aid forms online.
• Receive, review, and organize student documents to ensure files are accurate, complete, and compliant with federal, state, and institutional requirements.
• Help determine student eligibility for financial aid funds and assist with processing awards based on needs analysis and current regulations.
• Maintain timely communication with students, office leadership, and designated staff regarding documentation, eligibility, and payment adjustments.
• Support productivity goals, service standards, deadlines, and compliance expectations within the Financial Aid Office.

Compensation and Benefits

• Pay: $13.00 per hour.
• Job Type: Temp to hire.
• Location: Bayamon, PR.

Required Qualifications and Skills

• Associate degree in Business Administration, Accounting, Finance, or a related field.
• 1 to 2 years of relevant experience preferred for the experience level of this role.
• Customer service experience required.
• Proficiency with Microsoft Office, Microsoft Teams, and related technology tools.
• Strong attention to detail and ability to maintain accurate documentation.
• Ability to meet goals, manage deadlines, and maintain productivity expectations.
• Strong communication skills and a professional, student-focused approach.
• Commitment to compliance, confidentiality, and regulatory accuracy.

Preferred Qualifications

• Previous experience in financial aid, student services, higher education administration, accounting, finance, or a regulated office environment.
• Familiarity with FAFSA processes, student eligibility review, and financial aid documentation.
• Ability to work effectively in a fast-paced, deadline-driven, student-facing environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.