Financial Aid Assistant — Front Desk & FAFSA Help

MassBay Community College; Wellesley (MA); Hybrid; USD 52,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental & vision benefits

12 paid holidays

Sick, vacation & personal time

Flexible Spending Plans

Life insurance

Pension plan (Defined Benefit)

Deferred compensation (457/403b)

Tuition benefits

Employee Assistance Program (EAP)

Public Service Loan Forgiveness (PSLF)

Gym & parking on campus

Job summary

MassBay Community College seeks a Financial Aid Assistant to support front desk operations and assist students with FAFSA and financial aid inquiries across its Wellesley Hills, Framingham, and Ashland campuses.

The role includes advising on eligibility and aid requirements, supporting coordinators, and processing SAP appeals and federal/state aid; telework may be available per departmental needs with campus reporting as required.

Qualifications

• Bachelor’s degree in Business Administration, Human Services, Sociology, or closely related field; with six (6) months experience and/or training involving financial aid operations or loan processing; or an equivalent combination of education, training, and experience.
• Ability to work with confidential student financial, academic, and personal information and comply with FERPA.
• Strong verbal and written communication skills to effectively advise students and respond to inquiries.

Responsibilities

• Assist students with completing their FAFSA.
• Support front-line staff with financial aid inquiries.
• Assist with managing front desk operations including phone, email, fax and other correspondence for the FAO.
• Assist Financial Aid Coordinators and Financial Aid Counselors.
• Advise students and families on financial aid application requirements, aid eligibility, cost of attendance, award eligibility, loan process requirements, unusual circumstances, satisfactory academic progress, etc.
• Assist with counseling student virtually.
• Assist with managing requests for financial aid and enrollment information from students, state agencies, and other 3rd party agencies.
• Assist with Federal Work-Study (FWS) program operations, including student eligibility inquiries, onboarding support, and coordination with campus departments as needed.
• Other duties as assigned.

Skills

Customer service oriented

FERPA familiarity

Microsoft Office

Strong verbal and writtenCommunication

Education

Bachelor’s degree in Business Administration, Human Services, Sociology

Job description

MassBay Community College seeks a Financial Aid Assistant to support front desk operations and assist students with FAFSA and financial aid inquiries across its Wellesley Hills, Framingham, and Ashland campuses.

The role includes advising on eligibility and aid requirements, supporting coordinators, and processing SAP appeals and federal/state aid; telework may be available per departmental needs with campus reporting as required.