Financial Aid Help Desk Specialist

St. Charles Community College; Cottleville (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Charles Community College seeks a full-time Financial Aid Services Assistant to promote a customer service atmosphere by addressing inquiries about financial aid in a timely manner.

The role includes FAFSA guidance, help desk support, and ensuring compliance with FERPA. Responsibilities include processing financial aid applications, tracking data, maintaining records, and assisting with events like College Fair and Commencement.

Qualifications

• High school diploma or GED required.
• Minimum one year of full-time experience preferred in college or education.
• Data entry and ability to learn programs quickly.
• Customer service and general office experience required.
• Friendly, professional with strong interpersonal and listening skills.

Responsibilities

• Inform current and prospective students about financial aid, FAFSA, verification and procedures.
• Assist at the help desk with FAFSA completion and related tasks.
• Maintain knowledge of federal/state/local regulations for financial aid.
• Track data and prepare reports; maintain student records and archiving.
• Handle confidential materials in compliance with FERPA.
• Assist with College Fair, Commencement, and FAFSA Frenzy events.
• Prepare schedule guides and transfer materials; create and maintain databases.
• Assist with processing financial aid applications during peak times.

Skills

Customer service

Data entry

Interpersonal skills

Listening skills

FERPA knowledge

Education

High school diploma or GED

Job description

St. Charles Community College seeks a full-time Financial Aid Services Assistant to promote a customer service atmosphere by addressing inquiries about financial aid in a timely manner.

The role includes FAFSA guidance, help desk support, and ensuring compliance with FERPA. Responsibilities include processing financial aid applications, tracking data, maintaining records, and assisting with events like College Fair and Commencement.