Financial Aid Assistant

Massachusetts Bay Community College; Wellesley (MA); Hybrid; USD 52,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental & vision plan

Paid time off

Flexible spending

Life insurance

Pension plan

Deferred compensation

Tuition benefits

EAP

PSLF

Gym and parking

Job summary

Massachusetts Bay Community College is seeking a Financial Aid Assistant to manage front desk operations and assist with FAFSA applications. The role supports Financial Aid Coordinators and Counselors and handles student inquiries about aid eligibility, cost of attendance, and loan processes.

Telework may be considered based on departmental needs; occasional campus presence required to fulfill responsibilities across three campuses in Wellesley Hills, Framingham, and Ashland.

Qualifications

• Bachelor’s degree in Business Administration, Human Services, Sociology, or closely related field with six months experience in financial aid operations or loan processing.
• Equivalent combination of education, training, and experience accepted.
• Ability to work with confidential student information and comply with FERPA requirements.

Responsibilities

• Assist students with completing their FAFSA.
• Support front-line staff with financial aid inquiries.
• Manage front desk operations including phone, email, fax and other correspondence for the FAO; data entry and organization of materials.

Skills

Customer service

FERPA compliance

Confidential data handling

Team collaboration

Travel to campuses

Flexible hours

Education

Bachelor’s degree in related field

Tools

Microsoft Office

Job description

MassBayfosters educational excellence and academic success to prepare studentsforlocal and global citizenship, to promote their personal growth, to meetcritical workforce demands of communities, and to contribute to the region’seconomic development. Massachusetts Bay Community College isserved by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joiningour community. Locatedin Greater Boston, MassBay is a comprehensive, open-access community college, offering associate degrees and certificate programs on three campuses inWellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary:

The ideal candidate will join a vibrant educational community and have a desire and ability to serve a population of students with various needs and backgrounds. The Financial Aid Assistant oversees front desk operations and handles correspondence related to financial aid requests from students and agencies. They also support students in completing their FAFSA applications and advises them on financial aid requirements and eligibility. This role also assists Financial Aid Coordinators and Counselors, manages front-line inquiries, and processes Satisfactory Academic Progress appeals and federal and state aid. MassBay offers eligible staff the opportunity to apply for a telework arrangement upon hire. Telework is not guaranteed and is subject to approval based on operational and departmental needs. Employees must be able to report to campus as required to fulfill their job responsibilities.

Key Responsibilities and Duties:

• Assist students with completing their FAFSA;
• Support front-line staff with financial aid inquiries;
• Assist with managing front desk operations including phone, email, fax and other correspondence for the FAO. Other duties include data entry, organization, and the processing of materials provided by financial aid applicants;
• Support Financial Aid Coordinators and Financial Aid Counselors;
• Advise students and families on financial aid application requirements, aid eligibility, cost of attendance, award eligibility, loan process requirements, unusual circumstances, satisfactory academic progress, etc.;
• Assist with counseling student virtually;
• Assist with managing requests for financial aid and enrollment information from students, state agencies, and other 3rd party agencies including but not limited to:
• MA Dept. of Transitional Assistance.
• MA Rehabilitation Commission.
• U.S. Dept. of Housing and Urban Development.
• Assist with Federal Work-Study (FWS) program operations, including student eligibility inquiries, onboarding support, and coordination with campus departments as needed;
• Other duties as assigned.

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates the variety of student experience.

Minimum Qualifications:

Bachelor’s degree in Business Administration, Human Services, Sociology, or closely related field; with six (6) months experience and/or training involving financial aid operations or loan processing; or an equivalent combination of education, training, and experience.

Preferred Qualifications:

• Sensitivity and commitment to the goals of Affinity Action;
• Experience working in a community college or similar environment;
• Demonstrated commitment to working with students in need;
• Customer service oriented;
• Familiarity with Microsoft Office software, and PC applications;
• Ability to work with confidential student financial, academic, and personal information and comply with the Family Educational Rights and Privacy Act (FERPA);
• Strong verbal and written communication skills to effectively advise students and respond to inquiries;
• Ability to work collaboratively with staff and engage positively with students and families;
• Ability to work occasional flexible hours/shifts preferred and willingness to travel to all campuses (Wellesley Hills, Framingham and Ashland).

Additional Information:

Salary Range:

$52,021 to $58,177 in accordance with one's education and experience as dictated by the collective bargaining agreement classification compensation structure. As a Massachusetts State Employee, you are offered an outstanding suite of benefits adding value to your salary.

Benefits:

• Array of choices for health insurance plans to meet individual/ family needs
• Affordable Dental Insurance and vision discount program
• Generous sick, vacation, and personal time
• Flexible Spending Plans to reduce your taxable income
• Low-cost basic and optional life insurance
• Defined Benefit Pension Plan, providing a fixed, pre-established benefit for employees at retirement
• Thinking to save more money toward retirement: consider Deferred Compensation plans i.e., 457(b) or 403(b).
• Tuition Benefits for employees and dependents at state colleges and universities
• Free Employee Assistance Program (EAP)
• Eligibility towards Public Service Loan Forgiveness (PSLF)
• Free gym and parking on campus

Position Type:

MCCC Unit Professional

MCCC Union Title, and Grade:

Financial Aid Assistant, Grade 2

Source of Funding:

State Appropriation

Deadline:

October 2nd, 2026, or after that until filled.

Final candidates are required to provide sealed transcripts and/or certifications.

Hiring is contingent upon a successful CORI clearance.

Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affinity Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.