Finance Tech: Production Support & On-Call Expert

mthree; New York (NY); On-site; USD 71,400 - 119,000; Full time

Job summary

mthree in New York City is seeking a Production Support Analyst to join the Production Management team, supporting Client Portfolio Risk and Margin across desks, including weekend on-call.

The role blends technical and business challenges with global follow-the-sun coverage, incident management, root cause analysis, and corrective measures. Applicants should have Linux, databases, scripting, and strong English communication; a Bachelor’s degree is required.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• Proficiency with Linux.
• Proficiency with Databases.
• Strong scripting skills (Perl, Python, or UNIX shell).
• Excellent English communication.
• Experience with trading and risk management concepts.

Responsibilities

• Monitor and respond to user-reported issues and infrastructure alerts, ensure resolution.
• Ensure efficient incident management with clear communication to impacted groups.
• Lead root cause investigations and implement corrective measures.
• Manage coverage across North America, Asia and Europe market hours, including weekends.
• Partner with development teams to drive stability and operational excellence.
• Keep team knowledge current and forward-looking.
• Address regulatory and compliance issues with urgency.
• Coordinate changes with external vendors and exchanges to resolve connectivity and data issues.
• Review and verify production changes per change documents.
• Support business continuity testing and recovery procedures.

Skills

Linux

Databases

Perl

Python

UNIX shell

Networking

English

Trading concepts

Education

Bachelor's degree in Computer Science

Tools

Autosys

Perforce

ClearCase

Job description

mthree in New York City is seeking a Production Support Analyst to join the Production Management team, supporting Client Portfolio Risk and Margin across desks, including weekend on-call.

The role blends technical and business challenges with global follow-the-sun coverage, incident management, root cause analysis, and corrective measures. Applicants should have Linux, databases, scripting, and strong English communication; a Bachelor’s degree is required.