Production Support Analyst

mthree; New York (NY); On-site; USD 71,400 - 119,000; Full time

Job summary

mthree in New York City is seeking a Production Support Analyst to join the Production Management team, supporting Client Portfolio Risk and Margin across desks, including weekend on-call.

The role blends technical and business challenges with global follow-the-sun coverage, incident management, root cause analysis, and corrective measures. Applicants should have Linux, databases, scripting, and strong English communication; a Bachelor’s degree is required.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• Proficiency with Linux.
• Proficiency with Databases.
• Strong scripting skills (Perl, Python, or UNIX shell).
• Excellent English communication.
• Experience with trading and risk management concepts.

Responsibilities

• Monitor and respond to user-reported issues and infrastructure alerts, ensure resolution.
• Ensure efficient incident management with clear communication to impacted groups.
• Lead root cause investigations and implement corrective measures.
• Manage coverage across North America, Asia and Europe market hours, including weekends.
• Partner with development teams to drive stability and operational excellence.
• Keep team knowledge current and forward-looking.
• Address regulatory and compliance issues with urgency.
• Coordinate changes with external vendors and exchanges to resolve connectivity and data issues.
• Review and verify production changes per change documents.
• Support business continuity testing and recovery procedures.

Skills

Linux

Databases

Perl

Python

UNIX shell

Networking

English

Trading concepts

Education

Bachelor's degree in Computer Science

Tools

Autosys

Perforce

ClearCase

Job description

Want to work in technology in the financial industry?

We are looking for a Production Support Analyst to join our client's team in NYC. This is a position of Production Management team in NY supporting the Client Portfolio Risk and Margin plant that covers both the Institutional and ETrade Margin and Risk business across PB Hedge Funds, OTC Derivatives, Listed, Commodities and FX desks, including weekend oncall and business escalation.

The Production Management team is the global group responsible for ensuring optimal performance and stability of applications and infrastructure providing critical IT services to multiple businesses and product lines. The role offers a fast-paced and interesting mix of technical and business challenges, allowing the holder to develop an in-depth understanding of our client's technologies and businesses. While direct experience with these systems and business lines is not essential, the role requires these skills and knowledge to be developed over time. The team operates on a global, follow-the-sun basis that includes weekend coverage on rotation.

About mthree:

Since 2010, mthree has been helping clients solve their business and technological challenges. We are a technology and business consultancy with a global workforce delivering significant business and IT projects in some of the largest financial services organizations worldwide.

Core Services:

• Consulting and Advisory
• Managed Services
• Alumni Graduate Program

We have a global presence and are experts in delivering exceptional quality to our client base, providing consulting services across Risk, Regulation & Compliance; Vendor Products; Application Support; Application Development; Cyber & Information Security; Data Science and DevOps areas.

Our Expert program offers experienced professionals access to top roles in tech, finance, aviation and insurance. Join us to work on groundbreaking technology projects, from international trading platforms to critical applications for leading airlines. We recruit professionals who are eager to fast-track their careers in technology or operations within prestigious global organizations.

Responsibilities:

• Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally, ensure issues are tracked through to resolution.
• Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution.
• Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
• Manage coverage during North America, Asia and Europe market hours, including weekend pre-open ready-for-business checks. Proactively identify and respond promptly to failures.
• Partner with development teams to drive stability, operational excellence, and a culture of efficiency.
• Ensure team knowledge is current and forward-looking.
• Respond to regulatory and compliance issues with urgency.
• Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.
• Review, execute, and verify production changes in strict accordance with procedures defined in change documents.
• Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete.
• Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies.

Required Experience:

• Strategic mindset with specific focus on tooling, automation, and efficiency
• Able to troubleshoot, problem solver, analytical
• Proficiency with Linux
• Proficiency with Databases
• Strong scripting skills, like Perl, Python, or UNIX shell.
• Network diagnostic skills and experience with networks and real-time messaging technologies (multicast, TCP/IP, UDP, SNMP)
• Excellent spoken and written English communication skills.
• Bachelor’s degree in Computer Science or related field from an accredited college or university.

Desired Skills:

• Experience providing application support for mission-critical applications
• Good working knowledge of trading and risk management business concepts
• Familiarity with job scheduling tools (Autosys) and version control tools (Perforce/Clear Case)
• Familiarity with Cloud technologies and supporting applications hosted on cloud

At mthree, our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We take great pride in celebrating the diversity of each individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish.

That means promoting a strong culture of equality but, most importantly, inclusion.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The base pay rate for this position is $85,000- $119,000 USD.

This pay rate represents mthree's good faith and reasonable estimate of the base pay for this role at the time of posting and based on the locations listed in the job advertisement. It is anticipated that qualified candidates selected for a placement will receive this pay rate as a starting salary once onsite with the mthree client, however, the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

Applicants must be currently authorized to work in the United States on a full‑time basis. The Company will not sponsor applicants for work visas.