Level 3 Support /Application Support

Euclid Innovations; New York (NY); On-site; USD 90,000 - 120,000; Part time

Job summary

Euclid Innovations seeks a Level 3 Support professional to operate and enhance existing trading systems within a fast-paced financial IT environment.

You will work directly with trading, compliance and IT teams to ensure stable production, assist with deployments, and improve operational runbooks and incident response.

Qualifications

• Bachelor’s degree in CS or related field.
• Experience with Linux command line and scripting.
• Strong SQL and data querying skills.
• Experience with job automation tools (Tidal, Autosys, Control-M).
• Good communication and ability to document actions for stakeholders.
• Methodical problem solving and incident management.
• Familiarity with release packaging/deployment (Rundeck, Ansible).
• Understanding of SDLC and Agile frameworks.

Responsibilities

• Operate and enhance trading systems and related IT capabilities.
• Implement pre/post deployment verifications and packaging steps.
• Integrate with deployment and monitoring tools (Rundeck, OpsRamp).
• Provision servers and troubleshoot production incidents.

Skills

Linux

SQL

Python scripting

Communication

Incident management

Runbooks

SDLC & Agile

Education

Bachelor's degree in CS/related

Tools

Tidal

Autosys

Control-M

Rundeck

Ansible

OpsRamp

Job description

Level 3 Support/Application Support/ Production Support

New Yorky

12 Months Contract

Overview

In this role, you will interact directly with trading, compliance and risk, and IT functions to primarily operate and enhance capabilities of the existing trading systems leveraging modern technologies and data & software architectures.

Required skills

• Familiar with Linux: command line, standard file editing/searching/manipulation, shell scripting, etc.
• Working knowledge of relational databases and SQL: understanding of tables, views, indexes; how to query and modify data; query performance/optimization
• Working experience with job automation tools such as Tidal, Autosys, Control-M, etc.
• Good communication skills, able to: express concerns/risks, document and communicate corrective and preventative action plans to stakeholders, etc.
• Methodical approach to problem solving and incident management
• Able to define and document operational procedures and runbooks
• Familiarity with release packaging and deployment: rundeck, ansible, etc.
• Understanding of SDLC and Agile frameworks.

Typical assignments

• Implementing pre-release and post-deployment verifications
• Integrating with Rundeck or DevAzure for deployment
• Implementing application control solutions (start/stop scripts)
• Integrating with monitoring solutions (OpsRamp)
• Provisioning and setup of new servers
• Following up on production incidents and problem tickets
• Troubleshooting trading and market data production issues.
• Recommending and implementing infrastructure improvements.
• Working knowledge of python scripting.

Intangibles

• Industry experience - Enthusiasm to learn regulatory and trading workflows.
• Takes ownership and drives solutions to completion.
• Amenable to shift gears on Regulatory Ops business priorities.
• Ability to multitask and troubleshoot L3 Support during NY hours.
• Cross-training with existing other L3 resource(s).

Education

• Bachelor’s degree in computer science or related field.