Production Support Engineer

LanceSoft, Inc.; South Jordan (UT); On-site; USD 100,000 - 150,000; Full time

Job summary

LanceSoft, Inc. is seeking a Production Management professional to support a global portfolio across multiple desks and markets. The role emphasizes incident management, stability, and operational excellence, with weekend on-call rotations to ensure continuous service.

The candidate will work with Linux, databases, scripting, and trading concepts, coordinating with development teams and external vendors to maintain high performance and reliability.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• Experience providing application support for mission-critical systems.
• Strong Linux, database and scripting capabilities.
• Familiarity with Autosys, Perforce or ClearCase and cloud tech.
• Knowledge of trading and risk management concepts.
• Excellent written and spoken English communication.

Responsibilities

• Monitor and respond to user-reported issues and infrastructure alerts, tracking to resolution.
• Manage incident response with clear communication to impacted groups.
• Lead root cause investigations and implement corrective measures.
• Cover North America, Asia and Europe market hours, including weekend checks.
• Collaborate with development teams to improve stability and efficiency.
• Keep team knowledge current and forward-looking.
• Address regulatory and compliance issues with urgency.
• Coordinate with external vendors and exchanges on connectivity and data issues.
• Review and verify production changes per change documents.
• Participate in business continuity tests and recovery procedures.
• Leverage firm tools to automate and reduce inefficiencies.

Skills

Strategic mindset

Automation

Troubleshooting

Analytical

Linux

Databases

Scripting ( Perl / Python / UNIX shell

Networking

English communication

Education

Bachelor's degree in Computer Science or related field

Tools

Autosys

Perforce

ClearCase

Cloud technologies

Job description

Location: South Jordon, UT_5 days onsite

Duration: 12+ months of extendable contract

Experience level (Junior to Expert) - Intermediate: 3-5 years of experience or above

Job Description:

• This is a position of Production Management team supporting the Client Portfolio Risk and Margin plant and Risk business across PB Hedge Funds, OTC Derivatives, Listed, Commodities and FX desks, including weekend oncall and business escalation. The Production Management team is the global group responsible for ensuring optimal performance and stability of applications and infrastructure providing critical IT services to multiple businesses and product lines at Client. The role offers a fast-paced and interesting mix of technical and business challenges, allowing the holder to develop an in-depth understanding of Client's technologies and businesses. While direct experience with these systems and business lines is not essential, the role requires these skills and knowledge to be developed over time. The team operates on a global, follow-the-sun basis that includes weekend coverage on rotation.

Core Responsibilities:

• Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally ,ensure issues are tracked through to resolution.
• Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution.
• Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
• Manage coverage during North America, Asia and Europe market hours, including weekend pre-open ready-for-business checks. Proactively identify and respond promptly to failures.
• Partner with development teams to drive stability, operational excellence, and a culture of efficiency.
• Ensure team knowledge is current and forward-looking.
• Respond to regulatory and compliance issues with urgency.
• Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.
• Review, execute, and verify production changes in strict accordance with procedures defined in change documents.
• Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete.
• Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies.

Required Skills:

• Strategic mindset with specific focus on tooling, automation, and efficiency
• Able to troubleshoot, problem solver, analytical
• Proficiency with Linux
• Proficiency with Databases
• Strong scripting skills, like Perl, Python, or UNIX shell.
• Network diagnostic skills and experience with networks and real-time messaging technologies (multicast, TCP/IP, UDP, SNMP)
• Excellent spoken and written English communication skills.
• Bachelor’s degree in Computer Science or related field from an accredited college or university.
• Desired Skills:
• Experience providing application support for mission-critical applications
• Good working knowledge of trading and risk management business concepts
• Familiarity with job scheduling tools (Autosys) and version control tools (Perforce/Clear Case)
• Familiarity with Cloud technologies and supporting applications hosted on cloud