Production Management Support

Soho Square Solutions; South Jordan (UT); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Soho Square Solutions seeks a Production Management Support to monitor and resolve production issues, manage incidents, and drive stability across multiple desks and markets. The role involves working with trading and risk teams, coordinating weekend coverage, and collaborating with vendors for connectivity and data issues.

The successful candidate will have Linux and scripting skills, experience with databases, and strong English communication.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• Experience with Linux, databases, scripting and networking.
• Understanding of trading/risk concepts is a plus.

Responsibilities

• Monitor and respond to user-reported issues and infrastructure alerts promptly.
• Manage incident management and communication to impacted groups.
• Lead root cause investigations and implement corrective measures.
• Coordinate coverage across global market hours, including weekends.
• Collaborate with development teams to improve stability and efficiency.
• Ensure regulatory and compliance issues are addressed with urgency.

Skills

Linux

Databases

Scripting

Networking

English communication

Education

Bachelor’s degree in Computer Science or related field

Tools

Autosys

Perforce/ClearCase

Cloud technologies

Job description

Job Title: Production Management Support

Location: South Jordan, UT (Hybrid)

Duration: 12 Months

Interview Type: In-Person

Job Description

This is a position of Production Management team supporting the Client Portfolio Risk and Margin plant that covers both the Institutional and ETrade Margin and Risk business across PB Hedge Funds, OTC Derivatives, Listed, Commodities and FX desks, including weekend on call and business escalation. The Production Management team is the global group responsible for ensuring optimal performance and stability of applications and infrastructure providing critical IT services to multiple businesses and product lines. The role offers a fast-paced and interesting mix of technical and business challenges, allowing the holder to develop an in-depth understanding of client's technologies and businesses. While direct experience with these systems and business lines is not essential, the role requires these skills and knowledge to be developed over time. The team operates on a global, follow-the-sun basis that includes weekend coverage on rotation.

Core Responsibilities

• Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally ,ensure issues are tracked through to resolution.
• Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution.
• Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
• Manage coverage during North America, Asia and Europe market hours, including weekend pre-open ready-for-business checks. Proactively identify and respond promptly to failures.
• Partner with development teams to drive stability, operational excellence, and a culture of efficiency.
• Ensure team knowledge is current and forward-looking.
• Respond to regulatory and compliance issues with urgency.
• Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.
• Review, execute, and verify production changes in strict accordance with procedures defined in change documents.
• Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete.
• Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies.

Required Skills

• Strategic mindset with specific focus on tooling, automation, and efficiency
• Able to troubleshoot, problem solver, analytical
• Proficiency with Linux
• Proficiency with Databases
• Strong scripting skills, like Perl, Python, or UNIX shell.
• Network diagnostic skills and experience with networks and real-time messaging technologies (multicast, TCP/IP, UDP, SNMP)
• Excellent spoken and written English communication skills.
• Bachelor’s degree in Computer Science or related field from an accredited college or university.

Desired Skills

• Experience providing application support for mission-critical applications
• Good working knowledge of trading and risk management business concepts
• Familiarity with job scheduling tools (Autosys) and version control tools (Perforce/Clear Case)
• Familiarity with Cloud technologies and supporting applications hosted on cloud
• Experience level (Junior to Expert) - Intermediate: 3-5 years of experience or above