Finance & Customer Service Store Lead

cngholdingsinc; Detroit (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Check N Go is seeking an Assistant Store Manager in Detroit to lead frontline service and ensure regulatory excellence. You will educate customers on product options, handle cash responsibly, and support store operations.

The role requires strong communication, reliability, and a commitment to our core values. Responsibilities include handling transactions, answering inquiries, and performing outbound calls while ensuring compliance with federal regulations and company policies.

Qualifications

• High school diploma, GED, or equivalent experience.
• 1+ year experience with sales, customer service, and/or cash handling.
• Strong customer service, active listening, and verbal and written communication.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, and work autonomously.
• Must have own reliable transportation with valid driver's license and auto insurance.
• Commitment to accountable, inclusive, transparent, and focused values.

Responsibilities

• Educate customers on the product portfolio and present options that meet their needs.
• Escalate issues to store manager / district leadership when needed.
• Answer telephone inquiries and assist with customer applications and requests.
• Perform outbound sales, courtesy, and collection calls in line with regulations.
• Explain solutions professionally and ensure customers feel supported.
• Interact with customers using active listening to confirm information.
• Handle currency and cash, manage a cash drawer, and process deposits.
• Balance batch receipts with sales reports and resolve discrepancies.
• Verify customer information and process transactions per policy.
• Complete compliance trainings and adhere to company procedures.

Skills

Customer service

Active listening

Verbal communication

Written communication

Microsoft Office

Multitasking

Driver's license & auto insurance

Education

High school diploma or GED

Job description

Check N Go is seeking an Assistant Store Manager in Detroit to lead frontline service and ensure regulatory excellence. You will educate customers on product options, handle cash responsibly, and support store operations.

The role requires strong communication, reliability, and a commitment to our core values. Responsibilities include handling transactions, answering inquiries, and performing outbound calls while ensuring compliance with federal regulations and company policies.