Customer-Centric Financial Services Manager

cngholdingsinc; Detroit (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

CNG Holdings, Inc. in Detroit is seeking an Assistant Store Manager to lead customer service and regulatory excellence across Check N Go, Allied Cash Advance, and Cash Store brands. You will embody our values and oversee daily operations with integrity.

Responsibilities include educating customers on products, handling cash, processing transactions, and guiding staff to deliver outstanding service while maintaining compliance. Travel within the district may be required.

Qualifications

• High school diploma or GED or equivalent experience.
• 1+ year of experience with sales, customer service, and/or cash handling.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.

Responsibilities

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
• Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued.
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
• Handle and count currency, cash, and coins, manage a cash drawer, counting cash deposits, and other cash handling requirements.
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately and per company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and Company policies and procedures.
• Complete compliance trainings and quarterly I Agree timely.

Skills

Customer service

Active listening

Verbal communication

Written communication

Microsoft Office

Multitasking

Driver's license

Education

High school diploma / GED

Tools

Microsoft Office

Job description

CNG Holdings, Inc. in Detroit is seeking an Assistant Store Manager to lead customer service and regulatory excellence across Check N Go, Allied Cash Advance, and Cash Store brands. You will embody our values and oversee daily operations with integrity.

Responsibilities include educating customers on products, handling cash, processing transactions, and guiding staff to deliver outstanding service while maintaining compliance. Travel within the district may be required.