Customer-Focused Assistant Store Manager

CNG Holdings, Inc; Detroit (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

CNG Holdings, Inc. is seeking an Assistant Store Manager in Detroit to lead daily store operations, drive outstanding customer service, and ensure compliance with regulatory standards.

You will support the store manager, oversee cash handling, and mentor frontline staff to meet sales and service goals. Responsibilities include educating customers on financial product options, processing transactions accurately, conducting verifications, and coordinating with districts for training and audits.

Qualifications

• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.

Responsibilities

• Educate customers on product options and services; escalate issues as needed.
• Handle cash and transactions accurately per policy; balance, verify, and prepare deposits.
• Respond to inquiries via phone and in person; perform outbound calls per regulations.
• Ensure compliance with federal and state regulations and company policies.

Skills

Customer service

Active listening

Verbal communication

Written communication

Education

High school diploma / GED

Tools

Microsoft Office

Job description

CNG Holdings, Inc. is seeking an Assistant Store Manager in Detroit to lead daily store operations, drive outstanding customer service, and ensure compliance with regulatory standards.

You will support the store manager, oversee cash handling, and mentor frontline staff to meet sales and service goals. Responsibilities include educating customers on financial product options, processing transactions accurately, conducting verifications, and coordinating with districts for training and audits.