Final Mile Operations Manager: Lead, Optimize & Grow with Great Benefits

GEODIS; Hebron Estates (KY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Rain financial wellness

Telemedical access

Health insurance

Dental insurance

Vision insurance

401k match

Maternity leave

Career development

Employee discounts

Wellness app

Daycare discount

Volunteer opportunities

Relaxation app

Job summary

GEODIS is seeking an Operations Manager Final Mile in Hebron Estates, KY to lead daily operations for local and regional home delivery networks. You will oversee a fleet, supervise staff, track KPIs, and drive cost control while maintaining safety and quality standards.

The role emphasizes cross-functional coordination with customer service and sales, ensuring on-time delivery, minimal damage, and high customer satisfaction across food and non-food accounts.

Qualifications

• Experience with warehouse management systems preferred.
• Experience with labor management systems and productivity initiatives preferred.
• Lean certifications preferred.
• PC literate with Microsoft Office suite (Word, Excel, Outlook, PowerPoint).
• Ability to read, analyze and interpret business documents and regulations.

Responsibilities

• Lead daily operations for local and regional big and bulky home delivery networks.
• Maintain a well-kept fleet and schedule preventative maintenance.
• Reduce damage, missed windows, and return costs.
• Track metrics like On-Time Delivery, cost-per-stop, and revenue per truck.
• Resolve high-escalation customer complaints regarding damages or delays.
• Submit work orders for repairs and equipment replacement as needed.
• Coordinate warehouse activities with customer service and sales.
• Ensure high customer satisfaction through proactive communication with clients.
• Ensure safe warehouse operation meeting sanitation, maintenance, safety, and security standards.
• Drive operational excellence across warehouse areas and systems.
• Collaborate with engineering on warehouse layout and product placement.
• Monitor KPIs to ensure profitability and productivity of the DC.
• Oversee staffing, training, coaching, and development for employees.
• Report hours to Payroll weekly; manage interviewing, hiring, and training of staff.
• Ensure compliance with CTPAT, ISO, AIB, and other certifications.
• Manage budget and P&L of the operation.
• Address complaints and resolve problems promptly.
• For food accounts, report safety concerns to senior management.

Skills

Warehouse management systems

Labor management systems

Lean certifications

MS Word/Excel/Outlook/PowerPoint

Reporting & analytics

Job description

GEODIS is seeking an Operations Manager Final Mile in Hebron Estates, KY to lead daily operations for local and regional home delivery networks. You will oversee a fleet, supervise staff, track KPIs, and drive cost control while maintaining safety and quality standards.

The role emphasizes cross-functional coordination with customer service and sales, ensuring on-time delivery, minimal damage, and high customer satisfaction across food and non-food accounts.