Field Warranty & Homeowner Care Specialist

Lennar; Buda (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) company match

Paid parental leave

Adoption assistance

Vacation

Job summary

Lennar is seeking a Field Customer Care Representative in Texas to provide warranty and service support to Homeowners through hands-on evaluations and in-field assessments. You will visit homesites, investigate issues, and coordinate with trade partners to ensure timely resolutions.

The role requires construction knowledge, strong communication, and the ability to manage complex cases across multiple trades. Travel to homesites is expected, with after-hours on-call rotation.

Qualifications

• Minimum High School or GED required; technical or construction training preferred.
• 2+ years of experience in residential construction, warranty service, or customer care with a homebuilder.
• Strong understanding of construction methods, building systems, and technical problem-solving.

Responsibilities

• Conduct on-site inspections and homesite visits to evaluate homeowner concerns and verify warranty coverage.
• Investigate potential warranty issues, identify root causes, and determine corrective actions aligned with Lennar standards.
• Manage complex cases that require coordinating multiple trades, scheduling, and materials to achieve timely resolution.
• Communicate proactively and professionally with homeowners, trade partners, and internal teams.
• Proactively remedy any trade partner scheduling, communication, or payment related issues.
• Document findings, photos, and communications in the CRM system for accurate case tracking.
• Prepare detailed scopes of work and oversee execution to meet quality and safety expectations.
• Troubleshoot and resolve minor construction issues on-site when feasible.
• Ensure compliance with Lennar’s warranty policies, building codes, and best practices during evaluations.
• Maintain knowledge of community details, HOA guidelines, and local regulations relevant to homeowner concerns.
• Assist with New Home Celebrations, New Home Acceptance, and other assigned customer touchpoints.
• Participate in after-hours on-call rotation and expedite emergency repairs via virtual means as needed.
• Perform additional duties as assigned to support the division.

Skills

Field inspections

Warranty service

Customer communication

Construction problem-solving

Time management

CRM familiarity

Education

High School Diploma or GED

Construction-related training

Tools

CRM platforms

Microsoft Word

Microsoft Excel

Job description

Lennar is seeking a Field Customer Care Representative in Texas to provide warranty and service support to Homeowners through hands-on evaluations and in-field assessments. You will visit homesites, investigate issues, and coordinate with trade partners to ensure timely resolutions.

The role requires construction knowledge, strong communication, and the ability to manage complex cases across multiple trades. Travel to homesites is expected, with after-hours on-call rotation.