Field Warranty & Home Service Specialist

lennar; Kyle (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Parental Leave

Education Assistance

Job summary

Lennar in Texas is seeking a Field Customer Care Representative to provide warranty and service support to homeowners through on-site inspections and coordination with trades. This role emphasizes hands-on evaluation and proactive communication to resolve issues efficiently.

You will manage complex cases, document findings in the CRM, and travel to homesites while upholding Lennar's standards and delivering a superior homeowner experience.

Qualifications

• Minimum High School or GED required; technical/construction training preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Conduct on-site inspections and homesite visits to evaluate homeowner concerns and verify warranty coverage.
• Investigate potential warranty issues, identify root causes, and determine corrective actions.
• Manage complex multi-trade cases coordinating scheduling and materials for timely resolution.
• Communicate proactively with homeowners, trade partners, and internal teams.
• Document findings, photos, and communications in the CRM for accurate case tracking.

Skills

Construction knowledge

Strong communication

Time management

Organization

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

CRM platforms

Job description

Lennar in Texas is seeking a Field Customer Care Representative to provide warranty and service support to homeowners through on-site inspections and coordination with trades. This role emphasizes hands-on evaluation and proactive communication to resolve issues efficiently.

You will manage complex cases, document findings in the CRM, and travel to homesites while upholding Lennar's standards and delivering a superior homeowner experience.