Field Warranty & Home Repair Specialist

Lennar; Buda (TX); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) Retirement Plan and company 5%–

Paid Parental Leave

Adoption Assistance

Vacation (up to 3 weeks)

Holidays, Sick Leave, Personal Day

Home Purchase Discounts

Job summary

Lennar is seeking a Field Customer Care Representative to perform on-site warranty assessments and coordinate multi-trade resolutions for homeowners. You will visit homesites, investigate issues, and communicate findings to homeowners and partners, ensuring quality and adherence to Lennar standards.

The role requires construction knowledge, customer-service experience, and the ability to travel to sites regularly.

Qualifications

• High School diploma or GED required; technical training preferred.
• Minimum 2+ years in residential construction, warranty service, or customer care with a homebuilder.
• Strong understanding of construction methods, building systems, and technical problem‑solving.
• Must possess good organizational and time‑management skills, communicate effectively, and understand technical aspects of residential construction.

Responsibilities

• Conduct on-site inspections and homesite visits to evaluate homeowner concerns and verify warranty coverage.
• Investigate potential warranty issues, identify root causes, and determine corrective actions aligned with Lennar standards.
• Manage complex cases that require coordinating multiple trades, scheduling, and materials to achieve timely resolution.
• Communicate proactively and professionally with homeowners, trade partners, and internal teams.
• Proactively remedy any trade partner scheduling, communication, or payment related issues.
• Document findings, photos, and communications thoroughly in the appropriate CRM system for accurate case tracking and transparency.

Skills

Construction knowledge

CRM proficiency

Microsoft Excel

Microsoft Word

Communication skills

Time management

Travel to sites

Education

High School Diploma or GED

Tools

CRM platforms

Job description

Lennar is seeking a Field Customer Care Representative to perform on-site warranty assessments and coordinate multi-trade resolutions for homeowners. You will visit homesites, investigate issues, and communicate findings to homeowners and partners, ensuring quality and adherence to Lennar standards.

The role requires construction knowledge, customer-service experience, and the ability to travel to sites regularly.