Field Warranty & Service Specialist

Lennar USA; San Antonio (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401(k) company match

Paid parental leave

Education assistance

Adoption assistance

Vacation/paid time off

Home purchase discounts

Job summary

Lennar is seeking a Field Customer Care Representative to perform in-field warranty assessments, site visits, and complex case management. You will coordinate with homeowners, trade partners, and internal teams to ensure timely, quality resolutions while upholding Lennar standards.

The role requires relocation-friendly travel to homesites; you will be instrumental in ensuring accurate documentation, adherence to warranty policies, and proactive customer communication to sustain homeowner

Qualifications

• Minimum High School or GED; technical or construction training preferred.
• 2+ years of experience in residential construction, warranty service, or customer care with a homebuilder.
• Proficiency in Microsoft Word, Excel, and CRM platforms.
• Excellent verbal and written communication skills.
• Ability to travel regularly to homesites.

Responsibilities

• Conduct on-site inspections and homesite visits to evaluate homeowner concerns and verify warranty coverage.
• Investigate potential warranty issues, identify root causes, and determine corrective actions aligned with Lennar standards.
• Manage complex cases coordinating multiple trades, scheduling, and materials for timely resolution.
• Communicate proactively with homeowners, trade partners, and internal teams.
• Proactively remedy trade partner scheduling, communication, or payment issues.
• Document findings, photos, and communications in the CRM for accurate case tracking.
• Prepare detailed scopes of work and oversee execution to meet quality and safety expectations.
• Troubleshoot and resolve minor construction issues on-site when feasible.
• Ensure compliance with Lennar’s warranty policies, building codes, and best practices.
• Maintain knowledge of community details, HOA guidelines, and local regulations.

Skills

Residential construction

Warranty service

Customer care

Microsoft Word

Microsoft Excel

CRM platforms

Verbal and written communication

Travel to homesites

Education

High School Diploma or GED

Tools

CRM software

Job description

Lennar is seeking a Field Customer Care Representative to perform in-field warranty assessments, site visits, and complex case management. You will coordinate with homeowners, trade partners, and internal teams to ensure timely, quality resolutions while upholding Lennar standards.

The role requires relocation-friendly travel to homesites; you will be instrumental in ensuring accurate documentation, adherence to warranty policies, and proactive customer communication to sustain homeowner