Field Warranty & Homeowner Care Expert

Lennar; Myrtle Beach (SC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Home purchase discounts

Job summary

Lennar in Myrtle Beach, SC is seeking a Field Customer Care Representative to provide warranty and service support to Homeowners through on-site evaluations and hands-on issue resolution. You will conduct homesite visits, investigate warranty concerns, and coordinate trades to ensure timely completion.

The role requires strong construction knowledge, excellent communication, and the ability to manage multiple priorities. Some travel to homesites and after-hours on-call may be required.

Qualifications

• High school diploma or GED required.
• 2+ years in residential construction, warranty service, or customer care.
• Strong construction knowledge and problem-solving skills.

Responsibilities

• Conduct on-site inspections and homesite visits to evaluate homeowner concerns and verify warranty coverage.
• Investigate potential warranty issues, identify root causes, and determine corrective actions per Lennar standards.
• Manage complex cases requiring coordination of multiple trades, scheduling, and materials for timely resolution.
• Communicate proactively with homeowners, trade partners, and internal teams.
• Document findings, photos, and communications in the CRM system for tracking.

Skills

Construction knowledge

Problem solving

Communication

Time management

CRM proficiency

Education

High School diploma or GED

Technical/construction training

Tools

Microsoft Word

Excel

CRM platforms

Job description

Lennar in Myrtle Beach, SC is seeking a Field Customer Care Representative to provide warranty and service support to Homeowners through on-site evaluations and hands-on issue resolution. You will conduct homesite visits, investigate warranty concerns, and coordinate trades to ensure timely completion.

The role requires strong construction knowledge, excellent communication, and the ability to manage multiple priorities. Some travel to homesites and after-hours on-call may be required.