Field Vehicle Operations & Client Support Specialist II

CAI Cox Automotive Corp Svcs., LLC; Woods Cross (UT); On-site; USD 23,000 - 34,000; Full time

Job summary

Cox Automotive is seeking a Vehicle Operations Support Specialist II to act as the primary contact for client issues, coordinating with auction teams and other stakeholders to ensure accurate vehicle condition reporting and timely reconditioning services.

You will review condition reports, perform imaging audits, and assist clients with auction processes while upselling Cox/Manheim products as appropriate. This role requires strong communication and safety awareness.

Qualifications

• High School Diploma/GED with 3 years’ related field experience, or equivalent
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Responsibilities

• Primary contact for resolving client issues across accounts, collaborating with auction teams and stakeholders.
• Coordinate sale vehicle run processes and ensure timely reconditioning services.
• Maintain communication with auction departments for inventory movement and quality standards.
• Prepare reconditioning estimates to improve vehicle value and audit condition reports.
• Educate clients on auction processes and Cox/Manheim products and services.
• Prioritize tasks, maintain professionalism, resolve client issues promptly.
• Adhere to safety procedures and company guidelines throughout operations.

Skills

Customer service

Communication

Prioritization

Teamwork

Verbal communication

Written communication

Safe driving

Education

High School Diploma/GED

3+ years experience in related field

Tools

Microsoft Office

Job description

Cox Automotive is seeking a Vehicle Operations Support Specialist II to act as the primary contact for client issues, coordinating with auction teams and other stakeholders to ensure accurate vehicle condition reporting and timely reconditioning services.

You will review condition reports, perform imaging audits, and assist clients with auction processes while upselling Cox/Manheim products as appropriate. This role requires strong communication and safety awareness.