Field Vehicle Condition Inspector and Reports Specialist

BetterCloud; Charlotte (NC); On-site; USD 38,000 - 56,000; Full time

Job summary

ACV Auctions is seeking an energetic Inspector who loves cars and can explain vehicle conditions clearly to clients. You will be the face of our brand, traveling to dealerships and auctions to inspect vehicles, document findings, and help ensure customer trust and satisfaction.

Ideal candidates have at least 1 year in the automobile field, strong English communication, and the ability to work outdoors in varied weather.

Qualifications

• 1 year(s) Experience in the automobile field (body, paint and mechanical repair knowledge) with customer service background.
• Ability to read, write, speak and understand English.
• Ability to work outside in the elements for extended periods of time.
• Problem solving aptitude to meet challenges with resourcefulness and innovative approaches.
• Proven success to work independently with minimal supervision while working in a team environment.
• Excellent communicator with the ability to understand customer needs and expectations.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Partnering with a Territory Manager and a team of Inspectors, conducts inspections of vehicles at dealerships, auctions, and off-lease, to detect damage, missing parts and mechanical problems.
• Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
• Help sales team up-sell or cross-sell services and productsInterface regularly with our dealers to develop and ensure client satisfaction.
• Travel to & from dealerships and homes to inspect, and write condition reports, list vehicles to sell on the auction platform.
• Take multiple, overall, and damage photos match them to a vehicle, and download them to the image server utilizing the company issued smart phone.
• List inspected wholesale vehicles utilizing ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers to utilize ACV Auctions digital platform.
• Perform additional duties as assigned.

Job description

ACV Auctions is seeking an energetic Inspector who loves cars and can explain vehicle conditions clearly to clients. You will be the face of our brand, traveling to dealerships and auctions to inspect vehicles, document findings, and help ensure customer trust and satisfaction.

Ideal candidates have at least 1 year in the automobile field, strong English communication, and the ability to work outdoors in varied weather.