Field Vehicle Inspector & Condition Report Specialist

BetterCloud; Beckley (WV); On-site; USD 42,000 - 56,000; Full time

Job summary

ACV Auctions is hiring an enthusiastic Inspector to inspect vehicles at various locations, document condition, and estimate repair costs. You will work with a Territory Manager and local team to ensure accurate reports and customer satisfaction.

The role requires traveling to dealerships and homes, taking detailed photos, and listing vehicles on our auction platform. A valid driver’s license and ability to work outdoors are essential.

Qualifications

• 1 year of experience in the automobile field with customer service background.
• Ability to read, write, speak and understand English.
• Ability to work outdoors in various weather conditions.
• Problem solving to handle challenges resourcefully.
• Ability to work independently with minimal supervision while collaborating with a team.
• Excellent communication to understand customer needs and expectations.
• Valid driver’s license and insured vehicle.
• Knowledge of system capabilities and relevant software/web apps.
• Physical ability to perform manual labor (standing, lifting 25 lbs+, bending, squatting).
• Ability to drive both manual and automatic transmission.
• Vision to identify small defects on/under vehicles.

Responsibilities

• Actively support efforts to simplify and enhance the customer experience.
• Conduct vehicle inspections at dealerships, auctions, and off-lease sites with a team.
• Prepare reports on vehicle condition, repair/replacement costs, and related docs.
• Assist sales in up-sell/cross-sell and maintain dealer relationships.
• Travel to dealerships and homes to inspect and write condition reports.
• Capture and upload multiple photos matching vehicles to the image server.
• List inspected wholesale vehicles on ACV Auctions platform for bidding.
• Register independent dealerships as buyers for platform use.
• Perform additional duties as assigned.

Skills

Automobile industry experience

English communication

Independent work

Customer service

Problem solving

Manual labor

Attention to detail

Job description

ACV Auctions is hiring an enthusiastic Inspector to inspect vehicles at various locations, document condition, and estimate repair costs. You will work with a Territory Manager and local team to ensure accurate reports and customer satisfaction.

The role requires traveling to dealerships and homes, taking detailed photos, and listing vehicles on our auction platform. A valid driver’s license and ability to work outdoors are essential.