Field Transportation Operations & Process Improvement Lead

Federal Express Corporation; Ontario (CA); On-site; USD 49,000 - 67,000; Full time

Job summary

Federal Express Corporation is seeking an interview-position professional to oversee transportation process improvements, system enhancements and administration processes. You will coach Field Transportation and Station Operations to ensure consistent execution of Linehaul and CPC/pickup processes, resolve escalated issues, and drive performance improvements across the network.

You will serve as a liaison between regional and district teams, analyze pickup requests, and coordinate planning with

Qualifications

• Knowledge of field operations concepts and procedures.

Responsibilities

• Oversees transportation process improvements and technology enhancements.
• Provides training to Linehaul/Customer Pickup Coordinators and Station Operations.
• Acts as primary resource for escalated issues and ensures resolutions.
• Drives performance improvements in Linehaul and CPC operations.
• Maintains professional relationships with linehaul/stations and communicates priorities.

Skills

Field operations collaboration

Logistical planning coordination

Onboarding and training

Escalation handling

Stakeholder communication

Problem solving and analysis

Bilingual in Quebec (French & English)

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking an interview-position professional to oversee transportation process improvements, system enhancements and administration processes. You will coach Field Transportation and Station Operations to ensure consistent execution of Linehaul and CPC/pickup processes, resolve escalated issues, and drive performance improvements across the network.

You will serve as a liaison between regional and district teams, analyze pickup requests, and coordinate planning with