Field Training Specialist - Customer Onboarding Pro

REYNOLDS & REYNOLDS CO; Cleveland (OH); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Reynolds and Reynolds is seeking a Training professional to connect customers with our software and lead conversion projects. The role involves traveling extensively to dealerships to install and tailor the system, followed by training key personnel to ensure smooth adoption.

When not on-site, you will support existing customers from a home office, handle follow-ups, and prepare for upcoming trips. The position emphasizes strong communication and a customer-centric approach.

Qualifications

• Bachelor's degree or equivalent experience.
• Ability to travel 80% of the time.
• Outgoing, friendly personality.
• Strong written and verbal communication skills.
• Must have reliable transportation and a valid driver’s license with minimal driving violations.

Responsibilities

• Travel to customer sites to install and convert Reynolds and Reynolds software for dealerships.
• Train dealership personnel on the system and customize the solution based on dealership needs.
• Provide ongoing support to customers when not on client sites from a home office.

Skills

Travel 80% of time

Strong communication

Outgoing personality

Reliable transportation

Valid driver’s license

Education

Bachelor's degree or equivalent experience

Job description

Reynolds and Reynolds is seeking a Training professional to connect customers with our software and lead conversion projects. The role involves traveling extensively to dealerships to install and tailor the system, followed by training key personnel to ensure smooth adoption.

When not on-site, you will support existing customers from a home office, handle follow-ups, and prepare for upcoming trips. The position emphasizes strong communication and a customer-centric approach.