Field Telecom Technician & Site Services Pro

ViaPath Technologies; Marion (OH); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Flexible Time Off

401(k) Retirement Plan

Life & Disability Insurance

Job summary

ViaPath Technologies is seeking a Telecommunication Technician 3 to join their Field Services team. The role requires providing preventative maintenance and remedial repair services independently at various customer sites throughout Ohio. Candidates must demonstrate excellent customer service skills while performing technical tasks like troubleshooting telecommunication hardware and networking issues.

The position requires a minimum of 2-4 years related experience, a high school diploma or GED, and the ability to travel to different sites. Full-time employees enjoy a comprehensive benefits package, including health insurance and a 401(k) retirement plan.

Qualifications

• Minimum of 2-4 years of related experience.
• Proficient in defined troubleshooting methods to resolve issues.
• Must possess a valid driver's license for travel to customer sites.

Responsibilities

• Provide remedial repairs and preventive maintenance at client sites.
• Maintain positive relationships with customers as a representative of ViaPath.
• Perform scheduling and planning of service calls and escalate issues when necessary.

Skills

Troubleshooting

Telephony

Networking

Windows OS

MS Office

Education

High school diploma or GED

Tools

Telecommunications hardware

Networking equipment

Job description

ViaPath Technologies is seeking a Telecommunication Technician 3 to join their Field Services team. The role requires providing preventative maintenance and remedial repair services independently at various customer sites throughout Ohio. Candidates must demonstrate excellent customer service skills while performing technical tasks like troubleshooting telecommunication hardware and networking issues.

The position requires a minimum of 2-4 years related experience, a high school diploma or GED, and the ability to travel to different sites. Full-time employees enjoy a comprehensive benefits package, including health insurance and a 401(k) retirement plan.