Field Technology Specialist: In-Field Data & Troubleshooting

TSMG; San Jose (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

TSMG is seeking a Technical Field Specialist in San Jose, California to coordinate in-field programs, ensuring smooth operations through hands-on data collection and oversight of field operators. You will collaborate with project managers and lead training while troubleshooting technical issues.

This position demands strong QA testing experience, knowledge of mobile technologies, and excellent communication skills. Candidates should be prepared to work in various conditions and engage with clients to enhance program operations.

Qualifications

• 2-3 years of relevant testing or support experience.
• At least 1 year of QA testing or technical support experience with mobile applications.
• Strong verbal and written communication skills in English.

Responsibilities

• Conduct trial runs to validate device performance.
• Engage Client Program Managers and Engineers for support.
• Document and report pilot results.

Skills

QA testing experience

Technical support experience

Mobile applications knowledge

Strong communication skills

Organizational tools proficiency

SQL knowledge

JavaScript knowledge

Problem-solving abilities

Education

BA/BS degree or 2-3 years of relevant experience

Tools

Google Spreadsheets

Excel

Job description

TSMG is seeking a Technical Field Specialist in San Jose, California to coordinate in-field programs, ensuring smooth operations through hands-on data collection and oversight of field operators. You will collaborate with project managers and lead training while troubleshooting technical issues.

This position demands strong QA testing experience, knowledge of mobile technologies, and excellent communication skills. Candidates should be prepared to work in various conditions and engage with clients to enhance program operations.