In-Field Tech & Data Operations Specialist

TSMG Holding; New York (NY); Sur place; USD 70 000 - 95 000; Plein temps

Résumé du poste

TSMG Holding seeks a Technical Field Specialist to coordinate in-field pilots, collect data hands-on, and guide field operators to ensure operations meet requirements from Field Operations Manager, Operations Lead, and Client Program Managers/Engineers.

The role supports cutting-edge work at a top-tier technology company, with responsibilities spanning preparation, in-field execution, and post-operations reporting. Strong communication and field mobility are essential.

Qualifications

• BA/BS degree or a minimum of 2-3 years of relevant testing or support experience
• At least 1 year of QA testing or technical support experience with mobile applications
• Familiarity with mobile and web technologies, as well as organizational tools such as Google Spreadsheets and Excel
• Knowledge of SQL and JavaScript is a plus
• Ability to work on foot for extended periods and in various indoor/outdoor conditions and weather
• Strong verbal and written communication skills in English, with the ability to collaborate across local and global teams
• Demonstrated teamwork and collaboration skills
• Professional demeanor and ability to represent the company appropriately
• Comfortable working in a fast-paced environment
• Valid driver’s license and the ability to drive or use alternative transportation for fieldwork at various locations
• Quick learner with the aptitude for understanding new technologies
• Excellent organizational skills and strong attention to detail
• Strong analytical and problem-solving abilities
• Ability to meet deadlines and take ownership of assigned tasks
• Capable of documenting testing results clearly and systematically
• Ability to create or improve workflows and identify areas for operational improvement

Responsabilités

• In-field coordination of pilot requests: intake, staffing, scheduling, and project charters
• Documenting and validating operational workflows and device configurations
• Conducting in-field operator training and testing
• Troubleshooting device and backend setup issues before pilots start
• Opening and tracking bugs with Client staff and reporting field issues

Connaissances

QA testing

Mobile app testing

Data collection

Communication

Excel

Google Sheets

SQL

JavaScript

Team collaboration

Problem solving

Formation

BA/BS degree or 2-3 years testing experience

Description du poste

TSMG Holding seeks a Technical Field Specialist to coordinate in-field pilots, collect data hands-on, and guide field operators to ensure operations meet requirements from Field Operations Manager, Operations Lead, and Client Program Managers/Engineers.

The role supports cutting-edge work at a top-tier technology company, with responsibilities spanning preparation, in-field execution, and post-operations reporting. Strong communication and field mobility are essential.