Field Technician: Onsite Printer & Imaging Specialist

Industry Analysts, Inc.; Madison (WI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Tiffany Gift Card or Custom Menswear (

Custom Rolex

20k sign-in incentive

20 days PTO & 12 holidays

Training reimbursement

401(K) retirement plans

Health, disability, life, dental, and视

Job summary

Impact Networking is seeking a Field Technician to provide onsite service, repair, installation, and maintenance for digital office equipment across an assigned territory. You will work with printers and imaging devices from Konica Minolta, Kyocera, Ricoh, and HP, diagnosing issues and restoring reliable performance while delivering strong customer service.

The role requires a high school diploma or equivalent, technical education preferred, and the ability to lift up to 50 pounds.

Qualifications

• High school diploma or equivalent required; technical education in electronics, mechanical systems, computer technology, or a related field preferred.
• Experience servicing digital office equipment, printers, copiers, electronics, mechanical systems, or similar technology preferred.
• Experience with Konica Minolta, Kyocera, Ricoh, and/or HP equipment preferred.
• Strong verbal communication, interpersonal, and customer service skills.
• Ability to lift and move equipment weighing at least 50 pounds.

Responsibilities

• Provide onsite service, repair, and maintenance for digital office equipment at client locations
• Install, troubleshoot, and perform preventive maintenance on multifunction printers and related imaging devices
• Diagnose and resolve mechanical, electronic, print-quality, and basic connectivity issues
• Manage assigned service calls and travel routes to meet established response-time and productivity expectations
• Follow Impact service procedures, documentation requirements, and equipment maintenance standards
• Maintain accurate parts inventory, tools, and company-issued equipment
• Communicate clearly with clients regarding service activity, equipment condition, and recommended next steps
• Collaborate with service team members, technical support, management, sales, and operations to resolve complex issues
• Maintain a professional, positive presence and represent Impact Networking effectively at client locations
• Participate in manufacturer and company-provided technical training and ongoing development

Skills

Strong communication

Customer service

Troubleshooting

Education

High school diploma or equivalent; tech education preferred

Tools

Konica Minolta

Kyocera

Ricoh

HP

Job description

Impact Networking is seeking a Field Technician to provide onsite service, repair, installation, and maintenance for digital office equipment across an assigned territory. You will work with printers and imaging devices from Konica Minolta, Kyocera, Ricoh, and HP, diagnosing issues and restoring reliable performance while delivering strong customer service.

The role requires a high school diploma or equivalent, technical education preferred, and the ability to lift up to 50 pounds.