Field Technician I — On-Site IT Support Pro

Fives DyAG Corp.; Raleigh (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

Compucom Systems, Inc. is seeking a Field Technician to support a designated customer area. As a Level II technician, you will troubleshoot, install, and manage cabling, coordinating with other technicians to resolve issues efficiently.

The role requires strong communication, Windows OS and networking knowledge, and a valid driver's license. You will document results in ServiceNow and ensure SLAs are met in a fast-paced environment.

Qualifications

• Associate degree in CS/IT or equivalent work experience.
• Clear written and verbal communication with customers and teammates.
• Working knowledge of Windows OS, networks and related tools.

Responsibilities

• Provide advanced hardware exchange and repair support.
• Troubleshoot and resolve issues with SLA adherence.
• Document outcomes in ServiceNow after resolution.
• Coordinate with Level II/Lead Technicians for timely solutions.

Skills

Communication skills

Customer service

Attention to detail

Time management

Valid driver’s license

Education

Associate degree in CS/IT

Tools

ServiceNow

Windows OS

Networking basics

Job description

Compucom Systems, Inc. is seeking a Field Technician to support a designated customer area. As a Level II technician, you will troubleshoot, install, and manage cabling, coordinating with other technicians to resolve issues efficiently.

The role requires strong communication, Windows OS and networking knowledge, and a valid driver's license. You will document results in ServiceNow and ensure SLAs are met in a fast-paced environment.