Field Technician II — Onsite IT Support & Installations

Fives DyAG Corp.; Mission Hills (CA); On-site; USD 26,000 - 36,000; Full time

Job summary

Compucom Systems, Inc. is seeking a Field Technician to support a designated customer within a specific geographic area. As a Level II Technician, you will troubleshoot, install, and manage cabling, coordinating with Lead Technicians to resolve issues and meet SLAs.

You will document outcomes in ServiceNow and ensure customer confirmation of resolution. The role requires hardware configuration, effective communication, and a proactive, results-driven approach in a dynamic environment.

Qualifications

• Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school or equivalent work experience
• Able to communicate effectively both written and verbally, with customers, peers, Team Lead, Service Delivery Manager
• Working knowledge of Windows operating systems, networks, and tools is required
• Working knowledge of typical banking equipment
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail, quality, and SLA
• Demonstrated capability to achieve results in a fast-paced, client-driven environment

Responsibilities

• Performing advanced exchange of like for hardware.
• Sound understanding of customer support, operations, and processes.
• Communicate effectively both written and verbally with customers and in ServiceNow.
• Coordinate and prioritize multiple tasks in a fast-paced environment while maintaining attention to detail and quality.
• Follow-up with end users to provide status updates as per SLA guidelines.
• Monitor and replenish vehicle stocking levels to maintain inventory.

Skills

Associate degree in CS/IT

Customer communication

Windows networks tools

Banking equipment knowledge

Task coordination

Results-oriented in fast-paced env

Education

Associate degree in Computer Science or IT

Tools

ServiceNow

Job description

Compucom Systems, Inc. is seeking a Field Technician to support a designated customer within a specific geographic area. As a Level II Technician, you will troubleshoot, install, and manage cabling, coordinating with Lead Technicians to resolve issues and meet SLAs.

You will document outcomes in ServiceNow and ensure customer confirmation of resolution. The role requires hardware configuration, effective communication, and a proactive, results-driven approach in a dynamic environment.