Field IT Technician II - Onsite Support & Travel

Compucom; Dothan (AL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

Compucom Systems, Inc. is seeking a Field Tech II to join our IT services team. You will provide onsite support for Lowe's across multiple locations, traveling daily to Enterprise, Dothan, and surrounding areas in AL and FL.

The role involves troubleshooting hardware, software, and network issues, performing installations and upgrades, and documenting resolutions in ticketing systems. A company vehicle is provided.

Qualifications

• 1+ year IT technical support or field technician experience.
• CompTIA A+ (required), Network+ preferred.
• Experience with Windows, macOS, or Linux environments.
• Familiarity with networking fundamentals and IT hardware.
• Experience with cabling (copper/fiber) is a plus.
• Strong communication and customer service skills.
• Valid driver's license required.

Responsibilities

• Provide onsite support for IT equipment including POS systems, desktops, printers, thin clients, access points, and network devices.
• Troubleshoot and resolve hardware, software, and network issues.
• Perform installations, upgrades, and break/fix support.
• Support copper and fiber cabling, including basic terminations.
• Document all work, updates, and resolutions in ticketing systems.
• Travel daily to Lowe's locations (route-based travel) in Enterprise, AL; Dothan, AL; North Dothan, AL; Defuniak Springs, FL; Panama City, FL; Panama City Beach, FL.
• Work with remote teams to resolve escalated technical issues.
• Occasionally work at heights (20-25 feet) and lift up to 25 lbs.

Skills

IT support

CompTIA A+

Network+

Windows

macOS

Linux

Networking basics

Cabling

Communication

Driver's license

Job description

Compucom Systems, Inc. is seeking a Field Tech II to join our IT services team. You will provide onsite support for Lowe's across multiple locations, traveling daily to Enterprise, Dothan, and surrounding areas in AL and FL.

The role involves troubleshooting hardware, software, and network issues, performing installations and upgrades, and documenting resolutions in ticketing systems. A company vehicle is provided.