Field Technician - Heavy Equipment Diagnostics & Repair

Western States Careers; Meridian (ID); On-site; USD 34,000 - 70,000; Full time

Job summary

Western States Equipment Company is hiring for a field service technician to diagnose and repair heavy equipment across multiple states. The role involves conducting performance tests, interpreting results, and performing repairs in the field or shop with possible overtime and overnight assignments.

The position requires strong knowledge of Caterpillar machine systems, five years of experience, and a valid CDL with air brake. DOT compliance and English communication are mandatory.

Qualifications

• Proof of high school diploma or GED.
• Associates degree or technical training preferred.
• Five years experience diagnosing and repairing heavy equipment.
• Knowledge of scrapers and crawler tractors, loaders, excavators, off highway trucks, preferred.
• Caterpillar experience preferred.
• Must own required tools.
• Must have a current CDL with air brake experience and acceptable driving record.
• Must meet DOT requirements.
• Must be able to communicate (speak, read, comprehend, write in English).

Responsibilities

• Conducts necessary machine performance and diagnostic tests, interprets results and makes an independent decision as to the extent of machine repair.
• Uses troubleshooting methods to repair and diagnose machine and attachment failures and performs repairs according to time requirement guidelines (TRG) standards.
• Adapts knowledge of Caterpillar machine systems to troubleshoot and repair new equipment models.
• Performs work in the field, shop, or at customer locations which can include overtime and overnight assignments.
• Repairs machines without error and consistently repairs machines within the time requirement guidelines.
• Repairs warranty and service letter issues efficiently and as soon as possible.
• Uses web based STW, SIS, and ET effectively to address technical issues.
• Conducts business professionally. Maintains self control and integrity in stressful situations.
• Adheres to all customer requirements while on job site.
• Orders parts required to complete repairs. Evaluates parts to determine reusability and cause of failure.
• Completes service reports, time entry, and all other paperwork and reporting on a laptop and submits them daily via e-mail.
• Communicates machine issues, problem resolution plan(s) and status of repair(s) to customer during repairs.
• Adheres to all customer care standards.
• Actively cares and advocates safety at Western States. Adhere to all applicable safety policies, procedures and standards.
• May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives.
• Work within and promote corporate vision, mission, and values of the organization.
• Performs other duties as assigned.

Skills

Self-scheduling

Microsoft Office

Teamwork

Overtime ability

Travel readiness

English proficiency

Education

High school diploma or GED

Associates degree or technical training

5 years experience in heavy equipment diagnosis/repair

Caterpillar experience preferred

CDL with air brake experience

DOT requirements

English communication

Tools

CAT diagnostic tools

STW

SIS

ET

Job description

Western States Equipment Company is hiring for a field service technician to diagnose and repair heavy equipment across multiple states. The role involves conducting performance tests, interpreting results, and performing repairs in the field or shop with possible overtime and overnight assignments.

The position requires strong knowledge of Caterpillar machine systems, five years of experience, and a valid CDL with air brake. DOT compliance and English communication are mandatory.