Field Service Technician: Heavy Equipment Diagnostics

Western States Equipment Co; Idaho Falls (ID); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Three weeks PTO

Company health premium

Health, dental, vision insurance

Wellness dollars

401k with match and profit sharing

Educational reimbursement

Tool loans

Safety & tooling dollars

Employee assistance program

Paid parental leave

Care leave

Job summary

Western States Equipment Co. seeks a skilled Field Service Technician to diagnose, troubleshoot, and repair heavy equipment at customer sites. You will perform preventive maintenance, inspect engines and powertrains, and install telematics systems while following service manuals to ensure timely work orders.

The role requires strong problem-solving abilities, excellent communication, and the willingness to travel up to 80% with a safety-first mindset. A CDL and DOT compliance are preferred.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• Minimum of one year of heavy equipment maintenance experience; Caterpillar experience preferred.
• Minimum of one year of Field Service experience preferred.
• Minimum of five years’ experience in heavy equipment diagnosis and repair.
• Valid CDL with a clean driving record and DOT compliance.
• Proficiency in English (speaking, reading, writing).
• Willingness to travel up to 80% and work overtime when necessary.

Responsibilities

• Diagnose, troubleshoot, and repair heavy equipment under supervision.
• Perform preventative maintenance and inspections.
• Install, repair, and activate telematics systems on equipment.
• Utilize service manuals to generate timely, accurate work orders.
• Travel up to 80% to support field service missions.
• Adhere to safety policies and wear required PPE at all times.

Skills

Customer service

Problem solving

Autonomy

Technical documentation

ET/SIS/STW software

Education

High school diploma or GED

Associate degree preferred

Tools

ET

STW

SIS Web

Parts Integration

Microsoft Office

Job description

Western States Equipment Co. seeks a skilled Field Service Technician to diagnose, troubleshoot, and repair heavy equipment at customer sites. You will perform preventive maintenance, inspect engines and powertrains, and install telematics systems while following service manuals to ensure timely work orders.

The role requires strong problem-solving abilities, excellent communication, and the willingness to travel up to 80% with a safety-first mindset. A CDL and DOT compliance are preferred.