Field Technician: Heavy Equipment Diagnostics & Repair

Western States Careers; Pasco (WA); On-site; USD 52,000 - 73,000; Full time

Job summary

Western States Careers is seeking a skilled field service technician to diagnose and repair heavy equipment in diverse settings, including shop, field, and customer sites in the Pacific Northwest.

The role requires five years of experience, a CDL with air brake, and the ability to interpret diagnostics, communicate findings, and manage tools and DOT compliance. Occasional overtime and travel are expected.

Qualifications

• Proof of high school diploma or GED.
• Associates degree or technical training from an accredited vocational school preferred.
• Five years experience in diagnosis and repair of heavy equipment. Knowledge of scrapers and crawler tractors, loaders, excavators, off highway trucks, preferred. Caterpillar experience preferred.
• Prior experience in troubleshooting methods and systems required.
• Must own required tools.
• Must have a current CDL with air brake experience and acceptable driving record. Must meet DOT requirements.
• Must be able to communicate (speak, read, comprehend, write in English).

Responsibilities

• Conducts necessary machine performance and diagnostic tests, interprets results and makes an independent decision as to the extent of machine repair.
• Uses troubleshooting methods to repair and diagnose machine and attachment failures and performs repairs according to time requirement guidelines (TRG) standards.
• Escalates unresolved issues to Technical Communicators for further research and assistance.
• Adapts knowledge of Caterpillar machine systems to troubleshoot and repair new equipment models.
• Performs work in the field, shop, or at customer locations which can include overtime and overnight assignments.
• Repairs machines without error and consistently repairs machines within the time requirement guidelines.
• Repairs warranty and service letter issues efficiently and as soon as possible.
• Uses web based STW, SIS, and ET effectively to address technical issues. Performs all required tasks in accordance with outlined procedures.
• Communicates machine issues, problem resolution plan(s) and status of repair(s) to customer during repairs.
• Adheres to all customer care standards.
• Actively cares and advocates safety at Western States. Adhere to all applicable safety policies, procedures and standards.
• May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives.
• Work within and promote corporate vision, mission, and values of the organization.
• Performs other duties as assigned.

Skills

Self-scheduling

Microsoft Office

Customer relations

Caterpillar systems

Overtime readiness

Travel

Education

High school diploma or GED

Associates degree or technical training

Five years heavy equipment diagnosis/repair

Caterpillar experience preferred

CDL with air brake

English communication

Tools

Personal tools

Job description

Western States Careers is seeking a skilled field service technician to diagnose and repair heavy equipment in diverse settings, including shop, field, and customer sites in the Pacific Northwest.

The role requires five years of experience, a CDL with air brake, and the ability to interpret diagnostics, communicate findings, and manage tools and DOT compliance. Occasional overtime and travel are expected.