Field Technician — Customer & Network Support (Flexible Schedule)

Cogeco Inc.; Aiken (SC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Medical coverage

401(k) plan with company match

Paid Time Off

Job summary

Breezeline in Aiken, SC is hiring a Customer and Network Facing Technician to install, maintain, and troubleshoot cable TV, internet, and telephony for residential and business customers. You will read maps, test networks, and ensure FCC compliance while delivering reliable services.

You will work on HFC and FTTH networks, use meters and OTDRs, and coordinate with dispatch to complete work orders safely and professionally. A valid driver's license and customer-service experience are required.

Qualifications

• Minimum Demonstrated proficiency in Core Technician skillsets.
• Valid state driver’s license and a good driving record within Company required standards.
• Certifications and licenses, as required by state and municipal laws.
• Minimum of one year of direct customer service experience.

Responsibilities

• Install, maintain, disconnect, and troubleshoot television, high-speed internet, telephony, and automation systems for residential and business clients.
• Performs preventative maintenance and repair of the HFC and FTTH networks, including all associated equipment, in accordance with company engineering standards.
• Read and accurately interpret system/network design maps.
• Install and replace HFC physical plant network components such as coax, actives, passives, grounding systems, pedestals, riser guards, conduit, etc., according to technical specifications.
• Identify and repair upstream and downstream ingress.
• Complete end-of-line network testing to meet technical specifications.

Skills

Core Technician

Customer service

Safety awareness

Education

High school diploma or GED

Tools

PC software

Job description

Breezeline in Aiken, SC is hiring a Customer and Network Facing Technician to install, maintain, and troubleshoot cable TV, internet, and telephony for residential and business customers. You will read maps, test networks, and ensure FCC compliance while delivering reliable services.

You will work on HFC and FTTH networks, use meters and OTDRs, and coordinate with dispatch to complete work orders safely and professionally. A valid driver's license and customer-service experience are required.